BermudAir hits record customer satisfaction score

By AI, Created 5:27 AM UTC, June 03, 2026, /AGP/ – BermudAir says its May 2026 customer survey produced a record Net Promoter Score of 78.92, alongside a Loyalty Score of 91.83%, as the Bermuda-based carrier expands across Canada and the Caribbean. The airline says the results show strong demand for its premium service model even as it grows its network.

Why it matters: - BermudAir says the latest survey results put the airline among the highest-performing carriers in the aviation industry on customer satisfaction. - The numbers matter because they suggest the carrier is growing without losing the boutique service experience that underpins its brand. - Strong loyalty scores can help support repeat bookings, route expansion and premium pricing.

What happened: - BermudAir reported a Net Promoter Score of 78.92 in May 2026. - The airline said its Loyalty Score reached 91.83% in the same period. - NPS rose from 67.8 in March and April to 78.92 in May. - Loyalty Score improved from 89.2% to 91.83%. - The results were based on 3,501 surveys opened and 2,284 completed responses. - BermudAir released the results on June 3, 2026.

The details: - Customer feedback in May was overwhelmingly positive, with travelers praising customer service, onboard experience and crew professionalism. - Several respondents described BermudAir as one of the best flying experiences they have had. - One customer said, “BermudAir reminded me of back in the day when flying was an adventure you look forward to.” - Passengers highlighted personalized service, crew members addressing guests by name, complimentary bar service, china service and onboard treats. - Crystal and Francesco received individual praise from customers for service. - The airline’s Canadian network drew strong reviews, especially direct service and schedules from Montreal and Halifax. - One customer said, “Please keep flying these routes.” - Travelers also praised pilot communications and professionalism during turbulence. - BermudAir said all flights are operated on Embraer E190 aircraft. - The airline said its fleet uses a two-class configuration with no middle seats. - BermudAir said its network includes Bermuda, the Caribbean and several North American gateways. - The carrier listed Anguilla, Belize and Turks and Caicos among its Caribbean destinations. - BermudAir also serves Grand Cayman. - The airline said it connects Bermuda to New York’s Westchester County Airport, Newark Liberty International Airport, Boston Logan International Airport, Baltimore/Washington International Thurgood Marshall Airport, Raleigh-Durham International Airport, Orlando Sanford International Airport, Fort Lauderdale–Hollywood International Airport and St Petersburg–Clearwater International Airport. - Canadian routes include Toronto Pearson International Airport, Montréal–Pierre Elliott Trudeau International Airport and Halifax Stanfield International Airport. - BermudAir said it has supported more than 1,100 jobs in Bermuda and generated about $149 million in total economic impact in its most recent financial year. - The airline said its NPS above 70 is among the highest in the aviation sector. - BermudAir said more information and booking are available at the airline’s website.

Between the lines: - The survey results suggest BermudAir is balancing rapid growth with a service model built around premium, personalized travel. - The feedback also shows where the airline may need to tighten execution as it expands, especially on operational disruption communication and airport touchpoints. - The strong response to Canadian routes signals demand for cross-border leisure service beyond Bermuda’s core market.

What’s next: - BermudAir said it will keep evaluating flight frequencies on select routes. - The airline plans to continue considering future product enhancements. - BermudAir also identified improving online check-in, operational disruption communication and airport experience touchpoints as areas for focus. - Adam Scott said maintaining personalized service and authentic hospitality remains the airline’s highest priority as the network grows. - BermudAir continues to market itself as Bermuda’s flagship boutique carrier and a connector to an expanding Caribbean network.